Frequently Asked Questions

We currently service:

• Ballina

• Bangalow

• Byron Bay

• Brunswick Heads

• Coorabell

• Federal

• Goonengerry

• Lennox Head

• Main Arm

• Mullumbimby

• New Brighton

• Ocean Shores

• South Golden Beach

If your property sits just outside this region, please get in touch — we’ll always do our best to accommodate where possible.

Yes. We have a minimum booking of 3 hours, regardless of whether the clean takes less time.

This allows us to:

• Maintain a high standard of work without rushing

• Cover travel, setup, and equipment costs

• Pay our cleaners fairly and sustainably

• Ensure your property receives proper care and attention

This policy helps us deliver consistent, professional results for every client.

At this stage, we do not offer a full linen hire or changeover service. However, if your property has a washer and dryer, we are very happy to wash and dry your existing linen on site as part of your clean.

Yes. While we specialise in detailed, high-end cleaning, we also offer basic clean and tidy services for properties that don’t require a deep clean. For example, light preparation for guests, events, or inspections. We’re always happy to advise on the most suitable service for your space.

No travel fees apply within our standard service area.
If we agree to take on a clean outside this region, any applicable travel fee will be quoted and agreed upon prior to the job — no surprises.

We use only high-quality, eco-friendly products that are effective, safe, and gentle on both people and the environment. Our products include:

• Eucalyptus oil-based cleaners

• Koala Eco products

• Simply Clean products

• Other carefully selected eco-conscious solutions

We also use professional-grade backpack vacuum cleaners with 18-metre extension cords, allowing us to clean efficiently and thoroughly — even in larger or multi-level properties.

Yes. Our team has experience cleaning high end retreat centres, luxury Airbnb residences, and even super yachts.
We understand the level of detail, care, discretion, and consistency required in premium spaces — and we clean accordingly.

We strongly recommend the property is vacant during the clean.
This allows our team to work efficiently, safely, and thoroughly — ensuring the best possible result for your space.

For one-off cleans (including Airbnb and deep cleans), we recommend payment in full prior to the clean.
For larger or more involved jobs, a 50% deposit with the balance due upon completion may apply.

For scheduled weekly or fortnightly cleans, payment is typically made via ongoing invoicing on an agreed schedule.

Clear payment terms will always be communicated before work begins.

Yes. For scheduled weekly or fortnightly services, we provide a simple service agreement.
This protects both parties and ensures clarity around:

• Scope of work

• Frequency

• Pricing

• Notice periods

Our agreements are straightforward, transparent, and designed to support a smooth long-term working relationship.

All new clients complete a New Client Form, where you can note:

• Property quirks or access details

• Pet information

• Special areas of focus

• Any general comments or preferences

This information is shared with our cleaning team via a secure, confidential online platform, ensuring consistency and care every time we clean your property.

Yes. Northern Rivers Eco Cleaning is fully insured for your peace of mind.

Absolutely. Every property is different. We’re happy to tailor our services to suit your space, schedule, and priorities.

Byron Eco Luxe Cleaning provides a house cleaning service.

We’re happy to offer a light tidy of outdoor areas such as decks, verandahs, and pool surrounds where time allows. This may include:

• Blowing leaves and debris

• Light sweeping or tidying

• General presentation touch-ups

Our team all carry leaf blowers for this purpose. Please note that outdoor areas involve a much heavier workload, so this service is limited to a basic tidy only and does not replace a full exterior or pressure clean.

We do not offer:

• Full exterior or pressure cleaning

• Lawns or gardening services

• Detailed deck scrubbing or restoration

• Pool cleaning or maintenance

• Exterior walls or façades

• Garage or shed cleans

Yes! We now offer window cleaning as an optional, add-on service. Using eco-friendly, non-toxic products and careful techniques, we clean both interior and exterior windows, frames, and surrounding areas. This service is perfect as a standalone clean or combined with a Move In/Move Out Clean, property preparation, or deep clean, ideal for high-end homes where presentation matters.

For health and safety reasons, we do not move heavy furniture or appliances.
We’re very happy to clean around items and underneath where easily accessible.

We remove normal household rubbish as part of a clean but do not provide hard waste removal, construction debris removal, or bulk rubbish disposal.

We do not undertake specialised cleaning such as:

• Heavy mould remediation

• Biohazard or trauma cleaning

• Construction or post-renovation debris

• Pest or rodent waste removal

If we encounter any of the above, we’ll notify you immediately and recommend appropriate specialists.

We do not offer carpet steam cleaning, shampooing, or upholstery cleaning.
We are happy to vacuum thoroughly as part of our standard house cleaning service.

We clean within safe, reasonable reach. For safety reasons, we do not:

• Work on roofs

• Clean gutters

• Access high ceilings, skylights, or fans that require ladders beyond normal household step access

Yes — we understand the urgency involved with needing a clean done stat/pronto/yesterday and we do our best to accommodate last-minute and urgent cleaning requests, subject to availability.

Please note that last-minute cleans incur a higher fee. This reflects:

• Schedule changes and short notice mobilisation

• Re-prioritising existing bookings

• Team availability outside standard planning windows

• The additional coordination required to deliver quality results on short notice

Important notes for last-minute cleans

• Availability is not guaranteed and depends on existing bookings

• Payment is required in full upfront to secure the booking

• Scope of work may need to be clearly defined and prioritised due to time constraints

• A minimum 3-hour booking still applies

• Access details must be confirmed before arrival to avoid delays

While we always aim to maintain our high standards, last-minute cleans may focus on key priority areas rather than a full detailed service if time is limited.

Best practice for urgent bookings

For the best possible outcome, we recommend:

• Providing clear access instructions

• Advising of any property quirks or priority areas upfront

• Ensuring the property is vacant where possible

We’ll always be transparent about what can realistically be achieved within the available timeframe.

Yes. We offer an optional Airbnb Supply Restock Service, where we top up essential guest consumables at each clean. This can be provided as an all-inclusive package or charged at cost plus a management fee.

We’re happy to tailor supply levels to suit your property and guest turnover, or work with products you already provide.

Yes, we do. Please get in touch to organise a digital gift certificate for your loved one.